Privacy policy

This privacy policy explains how we collect, process and secure your data when you visit our website (novavape.de). You will be informed about your data protection rights and what legal protection you enjoy.

Collection of personal information

We collect different categories of information to provide our e-cigarette services:

Personal details

We collect the following data:

  • Full name
  • E-mail address
  • Telephone number
  • Delivery address

This information is required to process your orders, dispatch e-cigarette items and provide you with comprehensive customer support.

Technical and usage information

Automatically collected data includes:

  • Type of device used
  • Internet Protocol (IP) address
  • Browser used
  • Time of access
  • Subpages accessed

This information is collected automatically and is used to improve the user experience and to ensure safety and compliance with regulatory requirements in the e-cigarette sector.

Processing of collected data

We use the information we collect for the following purposes:

Order processing and fulfilment

We use your personal data to process orders, to dispatch items and to provide our customer service.

Communication with customers

We will contact you regarding your orders, product details and marketing campaigns, including significant updates and security-related notifications.

Improvement of our services

By analysing usage information, we optimise our product range, website features and the general user experience.

Transmission of data to third parties

As a matter of principle, we do not pass on your personal information to external parties without your consent, except in the following cases:

External service providers

We transmit your data to shipping companies, payment service providers and other external partners in order to ensure smooth delivery and invoicing of our products.

Legal obligations

Your data will be disclosed if this is required by law or at the request of the authorities in order to comply with applicable legal standards and regulations.

Corporate transactions

In the event of a merger, acquisition or sale of company assets, your information may be transferred but will continue to be protected by this Privacy Policy.

Security of your data

We implement a variety of safeguards to protect your personal information, including encryption procedures and continuous security checks. Despite these precautions, however, we cannot guarantee complete security of your data during Internet transmission.

Your data protection rights

You are entitled to the following rights:

  • Right to information: Inspect your stored personal data
  • Right of rectification: Have incorrect data corrected
  • Right to cancellationRequest the removal of your data

If you wish your data to be deleted or no longer wish to receive marketing information, you can contact us at any time.

Use of cookies and tracking methods

We use cookies and similar technologies to optimise your experience on our platform. You can manage cookies via your browser settings. Please note that disabling cookies may limit the functionality of certain areas of the website.

Protection of minors

Our offers and services are aimed exclusively at persons who have reached the age of 18. We do not knowingly collect personal data from minors under the age of 18. Should we become aware that such information has been transmitted to us, it will be deleted immediately.

Updates to this privacy policy

This privacy policy may be revised by us from time to time. Any modifications will be published on this page and the date of the last revision will be updated. We advise you to consult this page at regular intervals.